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FAQs
Shipping Information
After completing the payment, we will ship the products within 24 hours on working days after receiving the order. For pre-ordered products, the shipping time depends on the product restocking time, which is usually within 10-14 working days. If the pre-order product takes too long, customers can also apply for a refund within 15 working days from the date of purchase.
Shipping Information
All shipped products are sent via 'SF Express'. Free shipping is available for orders over HKD$500 (excluding remote areas or islands). For orders below HKD$499, an additional HKD$30 will be charged as shipping fee, regardless of quantity or weight. If you need to ship to other countries or regions, please contact us to discuss the shipping method. You can also choose to pick up the goods at our Yuen Long Studio.
Exchange/Return Policy
After receiving the product, please check the contents immediately. If the customer finds any damage (excluding the packaging box) within 72 hours after receiving the product, and the damage is not caused by the customer, please contact Coffee Stage as soon as possible to arrange for an exchange. Reports after 72 hours will not be accepted. You can also visit the following page to view our detailed exchange/return policy.
Wholesale/Cooperation
All products are available for wholesale or business cooperation. Interested friends, merchants, or coffee shops are welcome to contact us for quotes or inquiries.
Contact information:
Email: cs@mycoffeestage.com
WhatsApp: +852 9854 7646