




Let customers speak for us
FAQs
Shipping Information
After completing the payment, we will ship the goods within 24 hours on the next working day after receiving the order. Pre-ordered products will be shipped based on the restocking time of the product, usually within 10-14 working days. If the pre-order product takes too long, customers can also apply for a refund within 15 working days from the purchase date.
Shipping Notice
All shipped goods are selected via 'SF Express'. Free shipping across Hong Kong for total store purchases of HKD$500 or more (excluding remote areas or outlying islands). If the purchase amount is less than HKD$499, we will charge an additional HKD$30 as shipping fee, regardless of quantity or weight. If you need to ship to other countries or regions, please contact us to discuss shipping methods. You can also choose to pick up the goods yourself at our Yuanlang Studio.
Exchange/Refund Policy
After receiving the goods, please check the contents of the product immediately. If the customer finds any product damage (excluding packaging boxes) within 72 hours after receiving the goods, and the damage is not caused by the customer, please contact Coffee Stage as soon as possible to arrange for an exchange. Reports made after 72 hours will not be accepted. You can also visit the following page to view our detailed exchange/refund policy.
Wholesale/Cooperation
All products are available for wholesale or business cooperation. Friends, merchants, and coffee shops who are interested are welcome to contact us for quotations or inquiries.
Contact methods:
Email: cs@mycoffeestage.com
WhatsApp: +852 9854 7646