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FAQs
Shipping Information
After completing the payment, we will ship the goods within 24 hours after receiving the order on working days. Pre-ordered products will be shipped within 10-14 working days depending on the restocking time. If the pre-order time is too long, customers can also request a refund within 15 working days from the date of purchase.
Shipping Information
All shipped goods are selected "SF Express". Free shipping is available for all store purchases over HKD$500 (excluding remote areas or outlying islands). If the purchase amount is below HKD$499, we will charge an additional HKD$30 as a shipping subsidy, regardless of quantity and weight. If you need to ship to other countries or regions, please contact us to discuss shipping methods. You can also choose to pick up the goods at our Yuanlang Studio.
Exchange/Refund Policy
After receiving the goods, please check the contents of the goods immediately. If the customer finds that the goods are damaged (excluding packaging boxes) within 72 hours of receiving the goods, and the damage is not caused by the customer, please contact Coffee Stage as soon as possible to arrange for an exchange. Reports after 72 hours will not be accepted. You can also visit the following page to view our detailed exchange/refund policy.
Wholesale / Cooperative Purchase
All products are available for wholesale purchase or business cooperation. Friends, merchants, and coffee shops interested are welcome to contact us for quotations or inquiries.
Contact method:
Email: cs@mycoffeestage.com
WhatsApp: +852 9854 7646