Earlier, after we shared the arrangement for batch orders of Coffee Stage Sharing Cups, some new friends asked us: If you want to give the cups to customers or wedding guests, will there be packaging? Will you receive just a single cup, or could it be damaged during shipping?
The answer is:Every Sharing Cup comes with corresponding protective packaging.
Aside from wanting the packaging to look neat and bring a sense of ceremony to the moment of receiving the gift, the more important purpose is actually to protect the cup, ensuring it safely completes the last leg of its journey from our studio to your hands.
Packaging Is Not Just for Appearance
Each Sharing Cup is equipped with protective layers and then placed in a sturdier outer box. Even for the smallest cup, we will not reduce the necessary protection just because it looks delicate.
Different logistics companies handle items differently, and the shipping environment and distance vary. Although the cup leaves our hands in perfect condition, it can still be moved, stacked, or bumped during transit.
We cannot promise that every segment of logistics will be completely free of accidents, but we can do everything possible to protect the cup before it is shipped.
Months of Production Shouldn’t Be Undone in the Last Few Days
Coffee Stage Sharing Cups are designed and made in Hong Kong. From shaping the cup, drying, bisque firing, glazing, glaze firing, to final inspection, every cup goes through multiple steps that cannot be skipped.
Sharing Cups are made on a pre-order basis. When placing an order, everyone already knows they will need to wait several months; we also take that same time in the studio, completing production step by step.
You can imagine: a cup may pass inspection, be packaged, and shipped perfectly, yet still sustain damage during a brief few days of logistics due to one collision.
The feeling of loss is more than just receiving a damaged product.
Customers need to wait again, and we need to follow up, or even rearrange production. Several months of accumulated time and anticipation on both sides would be wasted due to a shipping risk that could have been mitigated. It is extra time and effort for everyone involved.
This is exactly why we are unwilling to simplify protective packaging.
“But won’t this packaging be very costly?”
A friend who once worked in packaging design asked us after receiving a Sharing Cup: “Won’t this kind of packaging be very costly? The cups are beautiful, but you don’t really need to be this meticulous next time.”
The answer is: yes, the cost is indeed not light.
Even for a very small cup, the protective materials, outer box, packaging space, and handling time all increase the actual cost.
But when I finished telling the story above, he understood that we are not hoping to make the packaging exaggerated, but rather we do not want months of production and waiting to ultimately lose to a few uncertain days during shipping.
If an extra layer of protection can reduce the chance of having to wait again, then this cost has its meaning for us.
Shipping protection and gift packaging are two different things.
The basic packaging for each cup is primarily for shipping protection. The actual method of protection may be adjusted according to the cup type, quantity, destination, and shipping arrangements, and does not mean all orders have only one fixed packaging.
For cafes, weddings, event gifts, or other bulk custom orders, further discussions can be made regarding:
- - Packaging style and material direction
- - Newlyweds' names, dates, or blessing messages
- - Messages that the brand or event wishes to include
- - Organization of paired commemorative cups or guest gifts
These details are confirmed one by one according to each order’s quantity, cup type, use, and timing. Beautiful gift packaging can bring a sense of ceremony, but sufficient shipping protection remains our primary consideration.
Local and cross-region shipping, we can do a little more
Whether it is local delivery in Hong Kong, or shipping to other regions and countries, we want to minimize the risk of the cup being damaged during transit so that everyone sees a whole, ready-to-use cup when they open the package.
Packaging cannot eliminate all shipping risks, nor should it be written as a guarantee that it will never be damaged. It means: before the cup leaves the studio, we are willing to do a little more with the parts that can be pre-handled.
Check the cup upon receiving the package
Please check the cup body as soon as possible after receiving the package. According to the current after-sales instructions on the website, if any product damage that was not caused by the customer is found, please contact us within 72 hours after receiving the item for follow-up. Actual arrangements are subject to the website policy and order situation at the time of contact.
Frequently Asked Questions
Does every Sharing Cup have protective packaging?
Yes. Each cup will have a corresponding protective layer and a sturdier outer box; the actual method will be adjusted according to cup type, quantity, destination, and shipping arrangements.
Can wedding or gift packaging be specified?
Yes, it can be requested. For weddings, cafes, events, or other bulk orders, packaging style, blessing messages, and commemorative information can be discussed; the actual layout, materials, cost, and required time will be confirmed per order.
Does such packaging guarantee that shipping will not cause damage?
No. The purpose of protective packaging is to minimize shipping risks, not to guarantee that accidents will never happen. If the cup body is found to be damaged not due to human causes, please contact us according to the website’s after-sales instructions at that time.
Completion is only when it arrives safely
For us, a cup leaving the studio does not mean production is finished.
We hope that it is not only finished with firing and inspection but also able to travel through every unpredictable part of the shipping journey and arrive safely in everyone’s hands.
It is not until you open the package and see the cup, which has been waiting for some time, sitting perfectly inside, that the piece can be considered truly complete.
